Captain Steve Hathorn, President of the NOBRA Pilots has confirmed the following:

The dispatcher will take an order for a pilot only AFTER dispatch receives the email from the Master attesting to the safety of the ship and crew.

So, for the agent it looks like this:

1.) Terminal calls agent for pilot;

2.) Agent gets email from ship;

3.) Agent sends email to NOBRA;

4.) Agent contacts dispatch;

5.) Dispatch accept the order.