Captain Steve Hathorn, President of the NOBRA Pilots has confirmed the following:
The dispatcher will take an order for a pilot only AFTER dispatch receives the email from the Master attesting to the safety of the ship and crew.
So, for the agent it looks like this:
1.) Terminal calls agent for pilot;
2.) Agent gets email from ship;
3.) Agent sends email to NOBRA;
4.) Agent contacts dispatch;
5.) Dispatch accept the order.