SUBJECT:  Customhouse phones cannot take incoming calls – See alternate numbers

Please be advised that due to a technical malfunction, the phones in the Customhouse are unable to take incoming calls.   The Marine Desk (504-670-2230) is currently open and staffed by CBP Officer Howard, who can be reached at 504-635-8762.   This number is only to be used from 9 AM to 5 PM today, Sunday, July 21, 2019.   The Marine Desk can still be reached via email at If the Customhouse phones are not operational by 9AM on Monday, July 21, 2019, CBP will provide a good contact phone number for the Marine Desk.
The CBP Operations desk (504-670-2270) is currently open; however, the phone is also not taking incoming calls.  All phone calls for the CBP Operations desk are being forwarded to CBP Sector, as they do every evening when CBP transitions to the airport.  These calls will be forwarded to the CBP Office at KMSY as required.   A CBP Officer can be reached at KMSY at 504-467-1713 x5.   We hope to have this phone issue resolved as soon as possible.

Michael Carmouche
Watch Commander
U.S. Customs & Border Protection
Area Port of New Orleans, LA
Office: 504-670-2215
Fax: 504-670-2123